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2019 Webinar - Journey to Increase Employee Engagement


Journey to Increase Employee Engagement

Date – Tuesday, January 8, 2019

Time – 12:00 p.m. - 1:00 p.m. Eastern 

Presenter – Karen Kiel Rosser, Vice President/Quality Improvement Officer   

About the Session: Karen Kiel Rosser will share Mary Greeley Medical Center's journey to increase employee engagement. Some of the highlights will include the use of focus groups, encouraging and supporting employee development to not only the leaders in the organization, but to all staff, and revamping their PRIDE program.

About the Presenter: Karen Kiel Rosser serves as the Vice President & Quality Improvement Officer for Mary Greeley Medical Center. Before joining Mary Greeley Medical Center, she was the Vice President of Performance Excellence and Managed Care at Agnesian HealthCare, an integrated health care delivery system in Fond du Lac, WI. In this role, Kiel Rosser spearheaded the development and implementation of a system-wide framework for performance excellence utilizing criteria from the Malcolm Baldrige National Quality Award Program as well as the tools of lean and six sigma. Her positions prior to Agnesian HealthCare included Network Development Director at Humana Health Plan in Milwaukee, WI, and Ambulatory Clinic Manager for Aurora Health Care in Milwaukee, WI.

She holds a Master’s Degree in Health Care Administration from the University of Minnesota and a Bachelor’s degree in Communications and Public Relations from the University of Wisconsin, Whitewater. Kiel Rosser is a certified lean six sigma green belt, an examiner, coach and judge for the Iowa Recognition for Performance Excellence Program, and is on the Board of Examiners for the Baldrige National Quality Award Program. Additionally, she is a member of the Ames Morning Rotary Club, a board member for United Way of Story County, and a participant in Leadership Ames (class XXIV) program.

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