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2018 Webinar - Patient Satisfaction

Description

Patient Satisfaction


Date– Wednesday, November 14th at 12 pm ET  

Time – 12:00 p.m. - 1:00 p.m. Eastern 

Presenter – David Reeves, Director of Culinary Operations, St. Jude Children's Research Hospital   


About the Session: The patient experience is often closely correlated to medical outcomes, physician satisfaction, and nursing care. However, an often overlooked but equally important component to the patient experience is to support those on the front line staff. This webinar will focus on providing tools on how those in a support role can assist in achieving the overall success of an organization. 

About the Presenter: David Reeves is currently the Director of Culinary Operations at St. Jude Children’s Research Hospital in Memphis, Tennessee. David has overall management responsibility for the retail, patient, and catering foodservice operations on the campus. Originally from Chicago area, he was the Hospitality Services Director for Edward-Elmhurst Health where he led the design of foodservice operations for Elmhurst Hospital’s 260-bed acute care replacement hospital.

David is currently serving as the President of the Association for Healthcare Foodservice. Prior to employment at St. Jude and Edward-Elmhurst Health, he held management positions at another Chicago area hospital, major restaurants, and hotels. He has been employed at a local community college as adjunct faculty teaching hospitality management classes. David earned his MBA at Roosevelt University focusing on financial management and his BS from the University of Wisconsin–Stout majoring in Hotel & Restaurant Management.


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